Returns and Warranties
30-Day Money Back Guarantee
You may return any purchase within 30 days for a full refund.** Just make sure that the product is 100% complete (including all packaging and accessories) and is in brand new, unused condition.
To return an item, request a Return Authorization (R.A.) number by emailing us on our contact page. In your email, please include your (1) order number and (2) reason for return. We will respond with return instructions and your R.A. number.
Shipping costs are non-refundable. Returns must include the correct R.A. number and be shipped to the correct return address given in your return instructions.
** Vehicle-specific MTX brand enclosures are not returnable. Uncarpeted Audio Enhancers brand enclosures are not returnable.
1-Year "Defect-Free, New Replacement Guarantee" on Everything We sell
In addition to the applicable manufacturer's warranty, we include our own 1-year direct-exchange policy against product defects, with every purchase through the ShipSound.com website.