Questions Anyone?

Contact ShipSound Support

We’re here to help. Whether you have a question about an order, a product, or just want to say hi, you can reach us through any of the channels below. If you're reaching out about an order, please have your order number handy or include it in your message so we can assist you faster.

Live Chat

- - Best for: Time-sensitive assistance with orders or quick product questions
  - Availability: Mon–Fri, 9 AM – 6 PM EST
  - Action: Click on the Chat icon at the bottom-right corner of the site to start a conversation

Email & Contact Form

- - Best for: General feedback, non-urgent support, return requests
  - Email: support@shipsound.com
  - Online Form: Fill out the Contact Form on this page with your name, email, and message for a direct response. Your information is secure and used only to respond to your inquiry. See our Privacy Policy for details
  - Response Time: We typically respond within 12 hours Monday-Friday

Phone Support

- - Best for: Complex issues or urgent inquiries that require a personal touch
  - Number: (302) 897-8978
  - Availability: Mon–Fri, 9 AM – 6 PM EST. If we miss you, leave a voicemail and we’ll call back within 4 business hours

Physical Mail

- - Best for: Official correspondence
  - Address:

ShipSound, LLC
42 Reads Way, Suite C
New Castle, DE 19720